Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace or refund any order that arrives damaged or incorrect.
Contact Customer Support
Email our guest services team within 24 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photographs of the packaging and the product to help our bakery team evaluate the quality concern or shipping damage.
Internal Review
Our pastry chefs and logistics team will review your claim within 2 business days to determine the best resolution for your specific case.
Resolution Processing
Once approved, we will immediately initiate a complimentary replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing